Articles about Confido

Own People Operations execution, including offer paperwork, onboarding, new-hire coordination, immigration and visa processes, employee records, HR workflows, and process improvements. The role partners with recruiting and leadership, manages sensitive information, and will eventually oversee performance management processes and manager enablement. Success requires strong organization, communication, autonomy, discretion, and comfort working in a rapidly scaling startup.

Own deduction and dispute resolution for CPG customers: investigate and reconcile dispute data, configure dispute workflows during onboarding, train customers, support CS escalations, and surface product feedback to improve automation and platform dispute logic.

Own post-implementation success for a portfolio of CPG brands: drive net revenue retention via renewals, upsells, QBRs, health checks, troubleshoot product issues, and surface product feedback while partnering cross-functionally with sales, product, and marketing.