Landing a customer is hard, but keeping one is even harder. For many companies, even small improvements in customer retention can accrue millions of dollars in recurring revenue, which is why churn is one of the most closely watched metrics in business.
Customer success managers are responsible for making sure clients continue seeing value long after an initial contract is signed. By bridging the gap between a company’s products and its customers’ business goals, CSMs help reduce churn and protect the recurring revenue that fuels long-term growth. Below are some of the foremost employers actively hiring professionals to take on that challenge from their New York City offices.
Top Companies Hiring Customer Success Managers in NYC
- Anthropic
- Salesforce
- Amazon Web Services
- Stripe
- Datadog
Top Companies Hiring Customer Success Managers in NYC
Headquarters: San Francisco, California
Founded: 2021
Industry: Artificial Intelligence
What they do: Anthropic develops Claude, an AI assistant increasingly used across the workplace for everything from research and writing to coding and data analysis. Its customer success teams work closely with organizations adopting generative AI for the first time, as they move from pilot projects to company-wide deployments.
Headquarters: Seattle, Washington
Founded: 2002
Industry: Cloud Computing
What they do: Amazon Web Services controls roughly 30 percent of the global cloud infrastructure market. From its Manhattan tech hub, the company’s customer-facing employees partner directly with enterprise clients running major workloads on AWS, where a single account can represent years of cloud investment and growth.
Headquarters: New York, New York
Founded: 2019
Industry: Fintech
What they do: Ramp says its platform saves customers an average of five percent annually through smarter spending controls and automation. CSMs there often help finance teams uncover those savings while finding new ways to embed the platform into daily operations.
Headquarters: San Francisco, California
Founded: 2009
Industry: Cybersecurity, Networking, Internet Infrastructure
What they do: Cloudflare operates one of the world’s largest internet networks, helping websites stay online while defending against cyberattacks. In fact, it handles roughly 20 percent of all global web traffic. Its customer success managers step in post-sale to work directly with organizations dependent on internet performance and security, guiding complex software deployments that touch critical business infrastructure.
Headquarters: New York, New York
Founded: 2007
Industry: Database Software, Cloud Software, Developer Tools
What they do: MongoDB serves more than 67,000 customers, including 75 percent of the Fortune 100. Customer success managers there demonstrate how organizations can get more value from the platform over time, turning a tool adopted by one team into a platform used business-wide.
Headquarters: San Francisco, California
Founded: 1999
Industry: Payment Processing
What they do: Stripe powers online payments for many of the world’s largest digital businesses. In 2025, that meant processing upwards of $1.9 trillion in payment volume. Customer success managers there are often involved in helping customers launch new products, expand internationally and solve challenges tied to rapidly growing transaction volumes.
Headquarters: San Francisco, California
Founded: 1999
Industry: Customer Relationship Management, Enterprise Software, Artificial Intelligence
What they do: Salesforce is largely responsible for growing CRM software into a $100 billion market. With more than 150,000 customers worldwide, its customer success managers help large organizations roll out new products, increase adoption and drive value across sales, service and operations departments.
Headquarters: San Francisco, California
Founded: 2016
Industry: Productivity Software, Knowledge Management
What they do: Notion evolved from a simple note-taking tool into a workplace platform used by hundreds of millions of people worldwide. Its customer success teams help enterprise clients standardize fragmented workflows onto a central hub, encouraging cross-department adoption while deploying custom AI agents to automate daily tasks.
Headquarters: San Francisco, California
Founded: 2009
Industry: Cybersecurity, Identity Access Management
What they do: Identity platform Okta helps more than 20,000 organizations manage secure access to applications, devices and internal systems. Much of the work revolves around advising security and IT leaders, whose priorities center on risk reduction, compliance and identity protection across sprawling cloud environments.
Headquarters: New York, New York
Founded: 2010
Industry: Cloud Monitoring, Cybersecurity
What they do: Datadog gives engineering and security teams visibility into the software systems that keep their businesses running. Headquartered in New York, the company’s customer success division works alongside highly technical customers responsible for large-scale cloud environments and mission-critical infrastructure that handle millions of data points every second.
