Courier Health Benefits Overview

Lead Courier Health’s API and integrations product strategy, transforming bespoke integrations into a scalable platform. Own public APIs, webhooks, data models, connectors, monitoring, remediation, partner tooling, documentation, and marketplace capabilities. Develop roadmaps, establish security and data-quality standards, and align Product, Engineering, Implementation, Sales, customers, and partners. Improve integration launch speed, reliability, adoption, and cost to serve while supporting healthcare and life sciences customers.

Leads and grows an implementation team delivering enterprise pharma and life sciences client launches from kickoff through go-live and hypercare. Owns portfolio delivery, timelines, risks, budgets, executive communication, quality standards, and implementation KPIs. Builds methodology, phase gates, tooling, capacity models, and scalable playbooks while coaching team members and partnering with Product and Engineering to improve the platform. Participates directly in strategic implementations and supports hiring, onboarding, and team development.

Own a portfolio of enterprise biopharma accounts, serving as a senior strategic advisor to executive stakeholders. Lead, coach, and develop the Client Solutions team while driving retention, renewals, expansion, and account health. Build scalable client-service frameworks, represent customer needs internally, and collaborate with Sales, Product, and Engineering. Advise clients on patient services and field access strategy, manage complex engagements, and support high-impact patient outcomes.