Cresa Phoenix Benefits Overview

Leads AMER regional portfolio operations by overseeing complex projects from inception through closeout, managing schedules, coordinating moves and launches, supporting MAC services, and supervising project management staff. The role manages client, vendor, and stakeholder relationships, resolves escalated risks and issues, leads coordination meetings, and provides strategic program-level direction. It requires strong communication, organization, customer service, problem-solving, and real estate or facilities project management experience.

Leads regional portfolio operations across North America, overseeing complex projects, move and launch schedules, vendor relationships, client communications, risk escalations, and operational KPIs. Supervises project managers and coordinators, provides strategic direction and mentorship, manages budgets and change orders, coordinates stakeholders, and drives process improvements, automation, and scalable delivery. The role requires strong client service, problem-solving, organization, and collaboration skills, with frequent onsite presence and project-related travel.

Leads North American account operations for vendor and internal labor services, overseeing a four-person team, vendor budgets, quoting, invoicing, reconciliations, forecasting, and executive reporting. Establishes scalable processes, KPIs, and SLAs; manages budget cycles, reforecasts, headcount and cost reporting; partners with project managers, operations, vendors, and senior leadership; and drives process improvement, automation, mentorship, and accountability.