Teams at Customer.io

Manage day-to-day accounts payable: process and code invoices, onboard/maintain vendors, reconcile vendor statements and corporate cards, support weekly payment runs and month-end accruals, respond to vendor inquiries, and contribute to AP process improvements and audit-ready recordkeeping.

Lead a pod of 5-7 CSMs, manage their performance and development, own retention and growth outcomes, handle escalations and high-value renewals, translate org priorities into team goals, surface insights with solutions to leadership, and drive AI adoption and efficiency within the team.

As a Mid-Market Account Executive, manage sales from pipeline development to closing deals, focusing on new business acquisition within mid-sized clients. Engage in high-volume prospecting and conduct customer needs analysis to position solutions effectively.