Jobs at Customers Bank

Supports the bank’s business continuity and resilience program by maintaining continuity plans, conducting risk assessments and business impact analyses, defining recovery objectives, coordinating disaster recovery and crisis response activities, facilitating exercises, and educating stakeholders. The role partners with technology and business teams to prepare for disruptions, validate recovery procedures, manage incident response support, and improve resilience practices across the organization.

Owns HR Business Partner team programs, operating processes, exit interviews, performance and compensation cycle administration, talent reviews, workforce data integrity, engagement surveys, and executive communications. The role directs AI tools for reporting and workflow automation, validates outputs, manages confidential employee information, and partners with senior HR leaders on workforce planning, organizational changes, and culture initiatives.

The Benefits Manager develops, implements, and administers comprehensive employee benefit programs, including health, retirement, leave, wellness, and fringe benefits. Responsibilities include open enrollment, vendor and broker management, compliance with ERISA, COBRA, HIPAA, and ACA, 401(k) administration, claims coordination, invoice auditing, benefits analysis, and employee communications. The role also manages audits, regulatory filings, and cross-functional initiatives across Total Rewards and People Experience.

The BI Developer will create and manage Enterprise reporting using Power BI, collaborate with users for optimized visualizations, build data models, and ensure governance, while enabling self-service BI and driving process improvements.

The Compensation Associate supports and evolves compensation programs, conducts analysis, provides insights, and collaborates with senior leadership. Responsibilities include developing compensation strategies, analyzing salary structures, and utilizing data analytics and visualization tools to enhance decision-making.

Ten-week summer internship embedded in a banking business area such as finance, risk, operations, or technology. Interns analyze data, support process improvements, conduct research, complete department assignments, collaborate on an AI-driven challenge, attend development workshops, network across the bank, and present final project insights to senior leadership.

Lead strategy, roadmap, and technical execution for the bank's payment platforms (Fedwire, RTP, FedNow, ACH, ISO 20022). Own system resiliency, incident response, vendor integrations, and product backlog; translate business needs into technical requirements and coordinate cross-functional delivery, testing, and compliance for payments modernization.