Teams at Customers Bank

Supports the bank’s business continuity and resilience program by maintaining continuity plans, conducting risk assessments and business impact analyses, defining recovery objectives, coordinating disaster recovery and crisis response activities, facilitating exercises, and educating stakeholders. The role partners with technology and business teams to prepare for disruptions, validate recovery procedures, manage incident response support, and improve resilience practices across the organization.

Owns HR Business Partner team programs, operating processes, exit interviews, performance and compensation cycle administration, talent reviews, workforce data integrity, engagement surveys, and executive communications. The role directs AI tools for reporting and workflow automation, validates outputs, manages confidential employee information, and partners with senior HR leaders on workforce planning, organizational changes, and culture initiatives.

The Benefits Manager develops, implements, and administers comprehensive employee benefit programs, including health, retirement, leave, wellness, and fringe benefits. Responsibilities include open enrollment, vendor and broker management, compliance with ERISA, COBRA, HIPAA, and ACA, 401(k) administration, claims coordination, invoice auditing, benefits analysis, and employee communications. The role also manages audits, regulatory filings, and cross-functional initiatives across Total Rewards and People Experience.