Teams at Daisy

Leads capital construction projects across condo and co-op properties, managing scope, schedules, budgets, quality, contractors, vendors, permits, bids, change orders, and documentation. Serves as the client-facing contact for boards, property managers, contractors, and residents; presents updates, coordinates site access, conducts site visits, identifies risks, and escalates issues. Maintains project records and provides weekly status reporting through project closeout.

Owns cross-functional operational excellence programs spanning SLAs, metrics, process redesign, portfolio integrations, AI automation, onboarding, training, and workforce scheduling. The role builds scalable operating systems, dashboards, SOPs, capacity models, and integration playbooks while partnering with product, engineering, finance, facilities, and property management. Success requires improving operational metrics, encoding workflows into systems and AI agents, enabling frontline teams, and preparing the company for rapid multi-market growth.

Own the full accounts receivable cycle across a multi-entity property management portfolio, including billing, cash application, reconciliation, month-end close, aging, collections, delinquency escalation, and board reporting. Develop SOPs, improve controls and audit readiness, and partner with Finance, Product Operations, and Account Management on automation and AI tools. Manage special assessments, payment discrepancies, resident and board communications, and potentially coach AR staff or offshore teams.