Teams at Darktrace

Leads regional Technical Success teams through frontline managers, translating strategy into consistent execution. Oversees onboarding, adoption, value realization, customer health, risk management, renewal readiness, escalations, and operational performance. Develops leaders, standardizes scalable customer lifecycle practices, uses data and automation to improve outcomes, and influences cross-functional teams across Sales, Renewals, Support, Services, Product, Engineering, and Enablement. Provides executive-level customer leadership and ensures cybersecurity guidance translates into measurable customer value.

Leads and develops Technical Success Managers responsible for onboarding, adoption, value realization, risk management, renewals, and customer outcomes. Oversees portfolio health, escalations, recovery plans, team performance, and cross-functional execution. Uses customer health, adoption, usage, and renewal data to prioritize actions while partnering with Sales, Support, Product, and other teams. Requires technical credibility, cybersecurity and SaaS knowledge, people leadership, stakeholder management, and experience guiding teams through organizational change.