Teams at DigitalOcean

Lead and scale a Customer Success Engineering team supporting strategic cloud and AI/ML customers. Own 24x7 support operations, escalations, KPIs, and technical enablement across Kubernetes, databases, compute, GPUs and MLOps. Act as technical escalation for Sev1/Sev2 incidents, partner with TAMs and Product/Engineering, improve escalation runbooks and knowledge base, and drive automation and tooling to improve CSAT, response/resolution times, and support quality.

Lead assessment and mitigation of security risks in the virtualization stack. Build threat models, rubrics, and defenses; partner with kernel, virtualization, and provisioning teams to design and implement mitigations; mentor engineers, manage vulnerability backlog, and promote security best practices across product teams.