Jobs at Direct Travel

Leads the Creative Group’s production department, overseeing employees, contractors, systems, processes, performance, training, and workforce development. Partners with leadership, Business Development, Operations, and clients to improve efficiency, profitability, service quality, sales growth, forecasting, pricing, supplier contracts, and client outcomes. Resolves escalations, supports pre-sale production strategy, conducts project debriefs, and drives continuous improvement.

Own product launch communications and monthly release programs for the Avenir platform and technology partners. Develop launch plans, messaging, sales enablement materials, training, and customer-facing collateral. Coordinate readiness across Product, Sales, Account Management, Customer Success, Partnerships, and Marketing. Conduct market, competitor, and customer research, track launch performance, and provide insights supporting product positioning, adoption, and go-to-market initiatives.

Lead global change and adoption for major transformations (acquisitions, geographic expansion, AI adoption, operating model shifts). Build change capability, stakeholder engagement, readiness and training, change champion networks, measure adoption and sentiment, and advise leadership to embed sustained organizational change.

Designs and delivers a global analytics platform supporting reporting, visualizations, self-service analytics, and embedded data products. Responsibilities include data collection and processing, semantic modeling, warehouse and pipeline development, query optimization, governance, analytics enablement, and stakeholder collaboration. The role provides actionable insights from complex travel data and builds integrated analytics applications using cloud platforms and business intelligence tools.

Own regional execution of the Candidate Travel Program, align regional delivery to global policies and SLAs, coordinate cross-functional stakeholders, monitor workflows and performance, manage escalations, drive automation and reporting improvements, support capacity planning and business reviews, and coach regional program teams to ensure consistent candidate experience.

Lead and support a network of independent travel advisors across Luxury, Cruise, Contemporary, and Hosted Corporate & Entertainment communities. Build relationships, recruit and onboard advisors, coach for growth, collaborate cross-functionally, drive luxury sales initiatives, promote tools and partner programs, and track performance metrics.

Complete accurate, cost‑effective domestic and international travel arrangements using corporate contracts and preferred suppliers. Support multiple accounts, adhere to company procedures and client travel policies, provide first‑level customer and technical support, and attend trainings and staff meetings.

Coordinate and manage group air travel for large incentive programs, ensuring compliant ticketing, best fares, and attendee communication. Monitor flights, support on-call during travel dates, manage air budgets, mentor teammates, and follow company SOPs and client requirements.

Design, build, and maintain scalable ETL/ELT pipelines ingesting travel-related data from multiple sources. Integrate and model data in cloud warehouses (Snowflake/BigQuery/Redshift), implement data quality and monitoring, support real-time streaming, and ensure data governance and regulatory compliance. Collaborate with analysts, data scientists, and product teams to deliver reliable datasets for personalization, forecasting, and optimization.

Manage and secure the Microsoft 365 tenant, including Entra ID/AD, Exchange, SharePoint, Teams, OneDrive and Power Platform. Perform tenant and data migrations, implement SSO, create documentation and training, support operations and security initiatives, and provide escalation support while evaluating scalability and adoption of new M365 capabilities.

Lead Direct Travel's ESG strategy and programs, manage sustainability reporting (primarily Scope 3 GHG), engage stakeholders and suppliers, oversee certification submissions (EcoVadis, CDP, SBTi, TCFD), support sales and client carbon data queries, and manage cross-functional project teams and third-party vendors to integrate sustainability and DEI across the organization.

Provide front-line candidate support for corporate travel programs: respond to inquiries, monitor workflows, identify and escalate issues, confirm travel readiness, reconcile expenses, maintain accurate records, and suggest process improvements.

Remote Sales Development Representative responsible for outbound prospecting, lead qualification using SPICED methodology, booking meetings for sales, CRM record-keeping, collaborating with sales and marketing, and following up with inbound leads to drive new business.

Lead architecture and delivery of a global analytics platform: build pipelines, semantic models, embedded analytics, and client-facing data products. Recruit and mentor analytics engineers, enforce governance, ensure observability and SLAs, and partner with executives and product teams to translate business needs into production-grade analytics solutions.

Lead strategy and execution for the Anywhere travel platform. Coordinate cross-functional stakeholders, define product roadmaps and requirements, conduct market and user research, drive launches and go-to-market, and track performance metrics to ensure platform alignment with business objectives and advisor needs.