Teams at Driven Brands

Provides remote customer support for insurance damage claims by phone and email. Responsibilities include managing customer care tickets, resolving service issues, answering claims questions, escalating cases, following communication procedures, prioritizing work, and documenting account information. The role requires strong communication, active listening, computer proficiency, multitasking, and adaptability. Customer service experience and familiarity with insurance claims are preferred or required depending on interpretation of the posting.

Lead the Collision business segment across multiple brands, owning strategy, P&L, operations, marketing, franchise relations, and talent development. Drive unit growth, franchisee success, insurance partnerships, customer satisfaction, and cross-functional collaboration to scale the business across North America.