Teams at Early Warning

Senior Customer Success Manager owns strategic merchant relationships for Paze, driving adoption, activation, transaction volume, and commercial growth. Builds executive partnerships, develops account growth plans, leads post-integration management, coordinates cross-functional teams, represents merchant voice, and ensures disciplined Salesforce tracking, risk management, and measurable business outcomes.

The role involves managing enterprise strategy execution, conducting market analyses, supporting M&A activities, and leading strategic initiatives, requiring strong analytical and communication skills.

Support process efficiency and transformation initiatives across cross-functional teams: assess current-state processes, recommend and implement future-state designs, track KPIs, enable automation/AI, develop executive presentations, and support change management and compliance.