Teams at eBay

Lead roadmap and execution for multi-channel conversion communications (email, push, in-app). Define and prioritize features, design and run A/B tests, create PRDs, coordinate with engineering, data science, and design, measure results, and scale improvements to drive revenue and customer conversion.

Lead the Offers CRM Communications portfolio: set vision and roadmap, design lifecycle communications across email/push/in-app, partner with engineering and data teams to improve signals, personalization, trigger logic, experimentation, and measurement, and mentor PMs to drive conversion and marketplace health.

Own post-sale relationships with brand advertisers, manage advertising campaigns, lead performance reviews, provide strategic recommendations, and identify account expansion opportunities. Build trusted relationships with marketing, media, and agency stakeholders while partnering with Ad Operations, Sales, Product, Engineering, and Marketing. Help establish scalable account management processes, case studies, and playbooks, and eventually lead a small account management team.