Teams at Ebsco Information Service

Designs and maintains secure, scalable AWS data lakehouse infrastructure and automation pipelines. Builds CI/CD workflows, infrastructure as code, monitoring, alerting, and remediation systems while operationalizing data workloads. Ensures versioning, governance, compliance, reliability, and reproducibility across platform lifecycles. Collaborates with data and engineering teams, contributes to software engineering standards, reviews code, documents practices, and mentors junior engineers in a distributed agile environment.

Designs and manages AI-enabled digital journeys in HubSpot, including workflows, forms, segmentation, personalization, behavioral triggers, and nurture programs. Owns website-to-HubSpot data connections, tracking standards, lead scoring inputs, conversion optimization, QA, and automation documentation. Partners with Marketing, Web, Content, and Marketing Operations to connect digital engagement with prospect qualification and downstream marketing processes.

Provides email, chat, and phone support for NoveList products, troubleshooting technical and product issues, assisting daily product operations, collaborating with product, development, sales, and marketing teams, maintaining documentation, supporting QA testing, and providing technical expertise. The role requires two or more years of technical support and workplace Microsoft Office experience.