Teams at Edmentum

Lead customer success for Edmentum’s largest enterprise education partnership in New York City. Manage strategic account retention, renewals, expansion, executive relationships, and measurable customer outcomes. Hire and develop Enterprise Customer Success Managers, establish success standards and playbooks, forecast renewals, mitigate risk, and collaborate with Sales, Product, and Professional Learning teams. The role is remote but requires regular local engagement with district leaders, customers, and employees.

Manage a defined territory of K-12 education customers, build and expand client relationships, cross-sell education technology solutions, navigate complex sales cycles, deliver presentations, develop territory plans, track CRM activity and forecasts, and close opportunities with decision-makers.

Lead the design of research-aligned instructional content and digital learning experiences. Serve as a learning science and instructional design subject matter expert, mentor teams, guide best practices, collaborate with product, research, and engineering, and drive innovation and continuous improvement through data and feedback. Represent learning design externally through advisory committees and industry convenings while supporting corporate communications and product marketing.