Teams at Empire Office, Inc.

Provide high-level customer service and sales support by preparing quotes and orders, coordinating with vendors, maintaining records, managing small-to-mid projects, organizing floor plans, tracking COIs, assisting installations and punch lists, creating reports, invoicing post-installation, and ensuring client satisfaction.

Develop product strategies and BOM-based specifications to improve pricing competitiveness and gross profit. Support RFP responses and client standards by recommending strategic product substitutions, producing cost estimates, creating visuals and presentation materials, and collaborating with Sales, Design, and Operations to enable accurate pricing and efficient decision-making.

Serve as a strategic advisor managing client accounts, developing furniture and ancillary solutions, leading presentations, value-engineering awarded projects, strengthening manufacturer relationships, mentoring junior staff, and supporting sales growth and project execution across cross-functional teams.