Jobs at Employer Direct Healthcare

Serves as a strategic partner to the President, leading planning, OKRs, leadership-team operations, special projects, executive communications, and organizational alignment. The role drives commercial priorities, facilitates cross-functional initiatives, prepares executive briefings, monitors team morale, and ensures strategic objectives are implemented. It requires consulting or investment banking experience, commercial expertise, and US healthcare experience.

Leads strategy and operations for the Client Success organization, partnering with leadership on planning, segmentation, quotas, capacity modeling, KPIs, forecasting, renewals, customer health scoring, and cross-functional initiatives. The role improves operating processes, reduces administrative burden, supports Salesforce and data solutions, and helps drive client launches, retention, and expansion.

Generate qualified sales pipeline through outbound prospecting to HR and benefits leaders at mid-size and large employers. Personalize outreach across email, phone, LinkedIn, video, and social channels; qualify leads; book meetings for Account Executives; maintain accurate Salesforce records; collaborate with Marketing, Sales, and Strategy; monitor industry trends; and continuously test and improve messaging and outreach performance.

Resolve provider claims inquiries, audit claims and payments across systems, and communicate accurate answers. Use SQL to identify inquiry patterns and root causes, then build and test AI-assisted workflows that triage questions, verify claim and contract data, and draft responses. Improve upstream processes and provider self-service to reduce manual work. The role suits business-minded, communicative candidates who are curious about SQL, Python, and AI tools, even without formal software engineering experience.

Own Lantern’s competitive and market intelligence function, including competitor monitoring, original research, customer and prospect interviews, battlecards, alerts, response playbooks, and executive reporting. Translate market insights into commercial strategy, field enablement, objection handling, and competitive selling improvements. The role independently establishes priorities, builds processes, partners with data and content teams, and drives adoption across a distributed B2B healthcare sales organization.

Own and maintain the enterprise forecasting model, support annual budgeting, consolidate department inputs, and produce financial reporting and KPI insights. Build analyses such as market sizing, ROI, and cost-benefit assessments to support leadership decisions on partnerships, operational improvements, technology investments, and capital allocation. The role also improves model logic, validates updates, and automates recurring reporting.

Leads Lantern’s annual budgeting and long-range planning processes, rebuilds the enterprise forecasting model with emphasis on revenue forecasting, improves forecasting rigor, manages a team of two, and presents recommendations and analysis to executive leadership. The role translates top-down targets into functional budgets, staffing plans, and capital allocation frameworks while establishing repeatable finance processes.

Leads strategic and financial analyses for pricing, network economics, capital allocation, and other executive decisions. Produces board- and investor-ready recommendations, partners with Finance, Commercial, Operations, Product, Technology, and Analytics teams, and serves as a trusted analytical advisor to the CFO, CEO, and Board. Builds reusable analytical frameworks and manages multiple ambiguous workstreams in a high-growth healthcare technology environment.

Lantern’s general application invites candidates interested in future technical, clinical, operational, or business opportunities across Vancouver, Dallas, and New York. Applicants join the company’s talent community for consideration against future openings. The company seeks collaborative, adaptable, mission-driven people who demonstrate logic, inclusion, grit, customer empathy, integrity, curiosity, and comfort with ambiguity in healthcare and technology environments.

Own Lantern’s identity control plane as the technical authority for IAM. Design and enforce lifecycle automation, Conditional Access, phishing-resistant MFA, privileged access, federation, secrets governance, workload identity, and identity-as-code. Establish Zero Trust, RBAC/ABAC, least-privilege, JIT access, verification standards, and separation of duties across regulated healthcare systems handling PHI. Partner with cloud, platform, service delivery, HR, and GRC teams while reporting to the CISO.

Own end-to-end implementation of new provider groups and network rollouts from contract execution through go-live. Manage project plans, stakeholder handoffs, client requirements, qualification, payment setup, launch deliverables, post-launch monitoring, and risk reporting. Coordinate across Clinical, Claims, Analytics, Member Experience, Provider Success, and clients while maintaining implementation SOPs, process flows, templates, QA standards, and success metrics.

Leads and scales Lantern’s commercial enablement function for a 200-person commercial organization. Responsibilities include team building, sales onboarding and ramp, GTM readiness, certification, content governance, competitive enablement, platform ownership, AI adoption, and metrics connecting enablement investments to commercial outcomes. The role partners closely with sales, product marketing, clinical, product, HR, and commercial leadership in a high-growth B2B healthcare environment.

Lead commercial planning and compensation for the Commercial organization: own annual planning, OKRs, coverage and capacity models, compensation design and administration, quotas, commission accuracy, long-term planning models, and executive/Board reporting. Partner with Commercial leadership, Finance, Field Operations, and cross-functional teams to translate growth strategy into operating plans and ensure timely, accurate commission payouts.

Leads Lantern’s Consultant Relations function, owning major consulting and brokerage relationships, embedding the team in active deals, and improving referral quality, win rates, and account coverage. Builds named-account models, develops consultant-focused content, closes regional and segment coverage gaps, manages escalations, establishes outcome-based metrics, and partners cross-functionally with Sales, Client Success, Marketing, Clinical, Analytics, and other teams. Requires deep employer healthcare benefits expertise, strong consultant relationships, consultative sales experience, and proven people leadership.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.