Jobs at Employer Direct Healthcare

Own and improve Lantern’s Growth Marketing technology stack, including Salesforce, HubSpot, Outreach, Clay, ZoomInfo, and Nooks. Design lead-management workflows, integrations, AI-powered automation, and measurable conversion tracking. Translate marketing requirements into technical solutions, manage a systems roadmap, pilot tools, assess ROI, and present build-versus-buy recommendations. Partner with Salesforce teams on implementations while using Flows, Apex, and SQL as needed. The role requires autonomous execution, strong documentation, testing, and communication with nontechnical marketing leaders.

Lead commercial planning and compensation for the Commercial organization: own annual planning, OKRs, coverage and capacity models, compensation design and administration, quotas, commission accuracy, long-term planning models, and executive/Board reporting. Partner with Commercial leadership, Finance, Field Operations, and cross-functional teams to translate growth strategy into operating plans and ensure timely, accurate commission payouts.

Embed with Commercial teams to run discovery and root-cause analysis, design and build end-to-end AI automation solutions, deploy and drive adoption, enable AI fluency across teams through best practices and an AI Hub, run hackathons, collaborate with GTM Systems engineering, and maintain a prioritized Commercial AI roadmap.

Own a portfolio of approximately 10 emerging-market healthcare client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, retention, revenue growth, escalations, reporting, process improvements, and cross-functional collaboration. Partner closely with the VP of Client Success on segment strategy, team development, account health, operational improvements, and standardized playbooks. The role is remote in the US and requires travel as needed.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

The Client Success Executive manages key client relationships, develops strategies for retention and growth, and leads client success initiatives while mentoring account managers and ensuring satisfaction.