Teams at Empower AI

Provides on-site systems administration for Department of State offices. Supports installation, maintenance, monitoring, patching, security remediation, Active Directory, virtualization, databases, backups, hardware and software upgrades, incident resolution, configuration changes, and technical documentation. Requires coordination with the SA lead and enforcement of Department of State security controls. The role is on-site, includes physical equipment handling, and requires 10% travel.

Provides on-site systems administration for Department of State offices, managing hardware, applications, servers, networks, databases, patches, security controls, backups, upgrades, incidents, configuration changes, monitoring, documentation, and technical support. Coordinates projects, vendors, equipment retirement, status reporting, and risk escalation while maintaining system availability, security, and performance.

Manage IT projects and implement Salesforce and contact center technologies, including IVR, chatbots, live chat, VoIP, ACD/CTI, CRM, and knowledge management tools. Design and implement contact center solutions, evaluate emerging technologies, facilitate requirements sessions with business users, and recommend improvements based on technical operations and customer experience. The role requires managing implementations in contact centers with at least 100 seats.