Teams at Empower AI

Provides on-site systems administration for Department of State offices. Supports installation, maintenance, monitoring, patching, security remediation, Active Directory, virtualization, databases, backups, hardware and software upgrades, incident resolution, configuration changes, and technical documentation. Requires coordination with the SA lead and enforcement of Department of State security controls. The role is on-site, includes physical equipment handling, and requires 10% travel.

Provides on-site systems administration for Department of State offices, managing hardware, applications, servers, networks, databases, patches, security controls, backups, upgrades, incidents, configuration changes, monitoring, documentation, and technical support. Coordinates projects, vendors, equipment retirement, status reporting, and risk escalation while maintaining system availability, security, and performance.

Leads IT Capability Request analysis for a federal enterprise IT program. Responsibilities include requirements elicitation, process and gap analysis, alternatives analysis, market research, ROMs, cost-benefit analysis, executive briefings, Agile backlog development, UAT leadership, change impact assessment, CX roadmap contributions, requirements governance, and mentoring business analysts. The role requires collaboration with government stakeholders while supporting ITSM development, governance boards, and approved capability implementation.