Teams at Experian

Leads client relationship management for Experian Health, overseeing team development, client satisfaction, retention, portfolio strategy, executive relationships, escalations, revenue protection, product adoption, and operational excellence. Builds trusted relationships with healthcare clients and partners cross-functionally to improve client value and service delivery. Requires substantial healthcare revenue cycle expertise, people leadership, complex portfolio management, Salesforce proficiency, and practical use of generative AI tools.

Leads complex enterprise implementations of Experian’s Paperless Employee solutions from kickoff through launch. Responsibilities include client communication, configuration, integrations, testing, issue resolution, project planning, risk management, troubleshooting, and cross-functional coordination with HR, Payroll, IT, Benefits, Tax, Product, and Support teams.

Lead the architecture and implementation of an enterprise AI-native software development lifecycle platform serving over 5,000 engineers. Design AI agents, knowledge graphs, retrieval systems, governance controls, an AI marketplace, and Model Context Protocol integrations. Establish evaluation, telemetry, audit logging, security, and human approval workflows. Partner across security, cloud, enterprise AI, and engineering teams while mentoring engineers and influencing architecture as a hands-on individual contributor.