Jobs at Félix (felixpago)

Own Felix's end-to-end chargeback strategy, build representment playbooks and SOPs, measure and improve win rates via analytics, translate network/regulatory rules into operations, partner cross-functionally with Fraud, Product, and vendors, and mentor junior dispute processors.

Own Felix's end-to-end chargeback strategy across acquiring and issuing sides. Define representment strategy, build playbooks/SOPs, measure win rates and exposure, partner with Analytics/Product/Operations, track network/regulatory rules, and represent Felix with processors and issuing partners. Mentor junior team members and design scalable processes and AI-driven efficiency solutions.

Own end-to-end fraud strategy for Felix's new card issuance program: design authorization decisioning, monitor network fraud/dispute health, build onboarding and first-use controls, partner with Product/Engineering to embed controls, manage chargeback/representment strategy, and use SQL/BigQuery to size exposure and iterate post-launch.

Own end-to-end fraud strategy for a new card issuance program: design authorization decisioning, build controls (step-up auth, velocity, holds), monitor network fraud and dispute ratios, manage dispute/representment strategy, translate vendor responsibilities into operating controls, and use SQL/BigQuery to size exposure and backtest thresholds. Partner with Product, Engineering, Compliance, and vendors to embed controls and create reusable playbooks for future products and markets.

Own end-to-end fraud strategy for Felix's new card issuance program: design authorization decisioning, monitor network fraud and dispute health, build onboarding and lifecycle controls, partner with Product/Engineering and vendors, use SQL/BigQuery to size exposure and backtest thresholds, and establish playbooks for scaling and future products/markets.

Lead the design and scaling of a unified fraud and risk platform. Define product roadmap, run data analysis and A/B tests, collaborate with engineers and data scientists to build real-time fraud detection, manage stakeholders, and balance customer experience with effective risk mitigation.

Lead and operate Felix's US financial infrastructure and partner ecosystem. Architect banking and payment processor relationships, manage stablecoin and custody partners, translate product needs into partner SLAs, negotiate commercial terms, source vendors for credit products, and build a Partnerships function including playbooks and hiring 2-3 managers.

Lead and mentor an AI engineering squad to design scalable AI architectures and deliver performant solutions. Partner with Product to prioritize roadmap, track metrics (usability, conversion, retention, F1), optimize development processes, drive technical decisions, and produce documentation to support long-term success.

Own the identity and account platform covering onboarding, verification, authentication, account lifecycle, and security. Define identity flows, data schemas, KPIs, and roadmap. Lead cross-functional alignment with Engineering, Design, Fraud, and Compliance. Drive AI-enabled identity innovations and communicate strategy to stakeholders and executives.

Lead design and scaling of a unified fraud and risk platform. Define product strategy, own fraud metrics, run SQL-driven analysis and A/B tests, and partner with engineers and data teams to build real-time detection, identity verification, and transaction monitoring. Balance customer experience with risk mitigation and communicate impact to executives, legal, and partners.

Own the identity and account platform including onboarding, verification, authentication, data schemas, and cross-team identity experience. Drive product vision, roadmap, KPIs, and AI-driven identity innovations while aligning Engineering, Design, Fraud, and Compliance for secure, scalable identity solutions.

Leads product strategy and operations for consumer lending, partnering with the Head of Consumer Lending to align squads, manage roadmaps and OKRs, optimize product processes, and improve lending funnel conversion, adoption, retention, and delivery. The role coordinates Product, Engineering, Risk, Data, Legal, and Compliance teams while establishing experimentation, feedback, and go-to-market frameworks in a high-growth fintech environment.

Own the multi-year strategy for Felix’s reusable lending platform, including sponsor-bank integrations, loan management, underwriting, servicing, and money movement. Make build-versus-buy and reusable-versus-custom decisions, establish platform processes, and lead cross-functional initiatives across engineering, risk, compliance, finance, and external partners. The role requires deep understanding of financial system integrations, regulated environments, architectural trade-offs, and 0-to-1 product development, with responsibility to build a team as the platform scales.

Design and own Felix’s Internal Developer Platform, including scalable Kubernetes and cloud infrastructure, CI/CD pipelines, developer portals, observability, security, cost optimization, and infrastructure-as-code standards. Build MLOps and LLM deployment infrastructure, establish platform strategy, mentor engineers, advocate best practices, manage technical roadmaps, and align platform capabilities with product and engineering objectives.

Leads product strategy and operations for consumer lending, partnering with the Head of Consumer Lending to define roadmaps, align product squads, manage OKRs, optimize delivery processes, and drive experimentation, adoption, retention, and funnel performance. Coordinates Product, Engineering, Risk, Data, Legal, Compliance, and external partners while establishing product feedback loops, rollout frameworks, and go-to-market readiness.

Design and own Felix’s Internal Developer Platform, building scalable Kubernetes and cloud infrastructure, CI/CD pipelines, developer portals, observability, security, and cost controls. Lead infrastructure-as-code standards, MLOps and LLM deployment infrastructure, platform governance, and long-term technical roadmaps. Mentor engineers, advocate for platform best practices, and collaborate with product and engineering leadership to align infrastructure automation with business goals.

Design and own Felix’s Internal Developer Platform, including scalable Kubernetes and cloud infrastructure, CI/CD, developer portals, observability, security, cost optimization, infrastructure-as-code standards, and MLOps/LLM deployment pipelines. Provide technical leadership, mentorship, architectural guidance, roadmap ownership, and cross-functional alignment to improve developer experience, reliability, automation, and engineering velocity.

Lead development and scaling of a payments orchestration platform: own routing, authorization, reconciliation, and settlement. Work hands-on with engineering and data (SQL) to optimize authorization, conversion, and costs; expand rails and integrations; coordinate with fraud, finance, ops, and BD; and communicate strategy to execs and partners.

Lead the design and scaling of a payments orchestration platform: own routing, reconciliation, settlement, metrics (authorization, conversion, cost, GMV), payment integrations, analytics, fraud coordination, and partner management while working hands-on with engineering, finance, and operations.

Lead development and scaling of a payments orchestration platform: own routing, authorization, settlement, reconciliation, and integrations across processors and rails. Drive payments strategy, run data analysis and SQL-backed experiments, collaborate with engineering, finance, fraud, and BD, and optimize authorization, conversion, and unit economics.