Teams at Félix (felixpago)

Own Felix's end-to-end chargeback strategy, build representment playbooks and SOPs, measure and improve win rates via analytics, translate network/regulatory rules into operations, partner cross-functionally with Fraud, Product, and vendors, and mentor junior dispute processors.

Own Felix's end-to-end chargeback strategy across acquiring and issuing sides. Define representment strategy, build playbooks/SOPs, measure win rates and exposure, partner with Analytics/Product/Operations, track network/regulatory rules, and represent Felix with processors and issuing partners. Mentor junior team members and design scalable processes and AI-driven efficiency solutions.

Own end-to-end fraud strategy for Felix's new card issuance program: design authorization decisioning, monitor network fraud/dispute health, build onboarding and first-use controls, partner with Product/Engineering to embed controls, manage chargeback/representment strategy, and use SQL/BigQuery to size exposure and iterate post-launch.