Teams at Flip (flipcx.com)

Manage B2B client relationships from implementation through ongoing optimization. Launch customers, configure the platform, troubleshoot issues, monitor performance metrics, document bugs and feedback, and collaborate with Product and Engineering. Serve as a trusted product expert while helping clients achieve measurable value. The role requires strong organization, problem-solving, technical curiosity, data fluency, and the ability to manage multiple priorities in an in-office environment.

Own complex AI product areas from customer problem discovery through measurable outcomes. Work directly with enterprise clients, prototype using SQL, APIs, scripts, notebooks, and AI tools, and partner closely with engineering on architecture, integrations, evaluations, reliability, and production debugging. Convert custom solutions into scalable products, ship weekly releases, and build and lead a high-performing product team.

Manage enterprise client relationships from product evaluation through implementation and ongoing success. Configure and troubleshoot the platform, identify root problems, demonstrate ROI through data, and collaborate with Sales, Product, Engineering, and Marketing. Serve as the primary post-sale contact, support customer and patient interaction automation across voice and text channels, build executive champions, translate customer feedback into product improvements, and drive measurable business outcomes across healthcare or retail accounts.