Teams at Foley

Build and deploy AI-powered go-to-market agents, growth experiments, enrichment and signal-detection systems, lead scoring, outbound programs, attribution, SEO tooling, and sales enablement workflows. The role requires independently shipping experiments, measuring pipeline and conversion impact, contributing to Foley’s shared AI platform and ontology, and applying appropriate consent, privacy, deliverability, and release guardrails.

Manage a portfolio of mid-market SaaS customers by driving adoption, retention, renewals, expansion, and measurable business outcomes. Build strategic relationships with decision-makers, monitor account health, mitigate churn, lead executive business reviews, and partner cross-functionally on customer feedback and roadmap priorities. Use Planhat, success metrics, and AI-enabled workflows to improve proactive customer engagement and contribute to scalable customer success initiatives.

Lead a team of Customer Success Managers serving mid-market customers, driving retention, expansion, adoption, and revenue growth. Recruit and develop talent, establish performance accountability, coach customer engagements, and partner cross-functionally with Sales, Product, and Marketing. Own customer health monitoring, metrics, dashboards, and scalable workflows in Planhat, including automation and AI-enabled outreach. Support strategic initiatives and change management in a fully remote, rapidly growing organization.