Teams at Fortell Research Inc

Handle inbound calls and web leads to qualify prospects, schedule clinic appointments, and manage end-to-end lead lifecycle in Salesforce. Ensure accurate documentation, timely follow-ups, reduced no-shows, and high scheduling/conversion rates while partnering with clinics, audiology, and operations and maintaining privacy and data accuracy.

Drive commercial expansion for brick-and-mortar locations end-to-end: market research, site selection, lease support, launch coordination, stakeholder management, experiments on new service models, and data-driven recommendations. Regular travel to support launches and on-the-ground operations.

Serve as product expert for hearing aid customers, driving conversion and retention through intake calls, troubleshooting (Bluetooth/iPhone/Zoom), coaching, scheduling, documentation in Salesforce/Intercom, and collaborating cross-functionally to improve product and customer experience. Weekend and hybrid in-office coverage required.