Teams at Forward Air Corporation

Manages strategic 3PL customer accounts, serving as the primary relationship contact and driving satisfaction, retention, operational performance, profitability, and revenue growth. Responsibilities include conducting business reviews, analyzing performance and trends, identifying expansion opportunities, managing escalations, supporting renewals and negotiations, maintaining Salesforce records, and coordinating cross-functional solutions, onboarding, implementations, and service improvements.

Lead strategic account planning and executive relationships to retain and grow enterprise customers. Drive business reviews, identify expansion opportunities, oversee KPIs, resolve complex issues, and coordinate cross-functional teams to deliver technology-enabled supply chain and logistics solutions.