Teams at Freedom Mortgage

Administer daily functions of the Special Loans portfolio, including SCRA eligibility, ARM index updates, partial release processing, buydown and balloon verification, loan-level maintenance, and customer support while ensuring compliance with federal, state, investor, and company guidelines.

Manage and resolve high-risk loan and complex customer disputes by performing root-cause analyses, coordinating across departments, handling escalations, and ensuring regulatory compliance. Provide empathetic customer service via inbound/outbound calls, maintain confidentiality, document resolutions, and recommend process improvements to reduce future complaints.

Manage filing and follow-up of FHA Part B and non‑conveyance claims (CWCOT, SFLS) and loss mitigation claims (PFS, Partial, SFB, Mod, HAMP). Monitor title package submissions, resolve suspended claim exceptions, track payments, maintain reports/queues, and meet investor/HUD timelines to minimize losses.