Jobs at GCI Communication Corp.

Designs, configures, tests, and maintains enterprise service management workflows, integrations, automations, dashboards, and reports. Translates business requirements into technical solutions, leads workflow design, supports system upgrades, troubleshoots issues, documents processes, and collaborates with stakeholders, vendors, and IT teams. The role also contributes to strategic planning, project delivery, training, process improvement, and mentoring while supporting telecom and ITIL-based service management operations.

Defines and evolves enterprise systems architecture across IT systems, applications, integrations, data, cloud, infrastructure, security, and operations. Translates business capabilities and requirements into architecture models, roadmaps, design guidance, nonfunctional requirements, and delivery enablers. Supports SAFe and Agile planning, architecture governance, integration design, technical risk management, operational readiness, and continuous improvement. Collaborates with business, product, engineering, security, infrastructure, and operations stakeholders to deliver scalable, secure, resilient, supportable solutions.

Design, develop, test, deploy, and support web and software solutions; estimate and document work; troubleshoot and monitor systems; implement CI/CD and DevOps practices; collaborate with stakeholders; specialize in web UI/UX, CMS platforms, modern frameworks, APIs, and scalable architectures.

Designs, develops, tests, deploys, and maintains scalable Salesforce solutions using Apex, Lightning Web Components, integrations, and declarative tools. Leads architecture for complex projects, ensures platform security, performance, governance, and data integrity, and supports CI/CD across environments. Collaborates with business analysts, administrators, stakeholders, and IT teams; troubleshoots production issues; leads code reviews; documents solutions; and mentors junior developers. The role also evaluates new Salesforce capabilities and drives continuous platform improvement.

Supports strategic finance through financial modeling, forecasting, enterprise governance, budget compliance, ROI analysis, and GAAP-related controls. Develops financial reports, dashboards, business cases, and project portfolio analyses while helping refine long-range planning processes and supporting financial planning systems. The role collaborates across departments, communicates variances to leadership, maintains data and system controls, and contributes to business intelligence improvements.

Design, implement, and maintain data center, campus LAN, internet edge, and branch networks for hybrid cloud and SDDC environments. Automate deployments with CI/CD, configure firewalls/load balancers/routers/switches, perform capacity planning and monitoring, troubleshoot L2/L3 issues, support escalations, produce reports and documentation, coordinate with project teams, and mentor junior engineers.

Design, implement, and maintain data center, campus LAN, internet edge, and branch networks across hybrid cloud and SDDC platforms. Automate deployments, configure firewalls/load balancers/routers/switches, perform capacity planning and monitoring, manage escalations, produce operational documentation and KPIs, and mentor junior engineers while supporting 24/7 operations.

Lead ownership and continuous improvement of assigned customer journey stages. Drive cross-functional CX initiatives from analysis through delivery, monitor journey KPIs, perform root-cause analysis, maintain CX backlog and documentation, embed VoC insights, and deliver executive reporting to improve satisfaction, loyalty, and operational outcomes.

Provide technical pre- and post-sales support: design and validate network and multi-discipline solutions, produce diagrams and estimates, attend customer sites, support proposals/RFPs, and hand off to delivery while collaborating with sales, engineering, and product teams.

Manage operational aspects and end-of-life for product lines, analyze customer and usage data to recommend improvements, define KPIs, align cross-functional stakeholders, run EOL planning and communications, and support post-launch product optimization across broadband, wireless, or business data & voice domains.