Teams at GCI Communication Corp.

Designs, configures, tests, and maintains enterprise service management workflows, integrations, automations, dashboards, and reports. Translates business requirements into technical solutions, leads workflow design, supports system upgrades, troubleshoots issues, documents processes, and collaborates with stakeholders, vendors, and IT teams. The role also contributes to strategic planning, project delivery, training, process improvement, and mentoring while supporting telecom and ITIL-based service management operations.

Defines and evolves enterprise systems architecture across IT systems, applications, integrations, data, cloud, infrastructure, security, and operations. Translates business capabilities and requirements into architecture models, roadmaps, design guidance, nonfunctional requirements, and delivery enablers. Supports SAFe and Agile planning, architecture governance, integration design, technical risk management, operational readiness, and continuous improvement. Collaborates with business, product, engineering, security, infrastructure, and operations stakeholders to deliver scalable, secure, resilient, supportable solutions.

Design, develop, test, deploy, and support web and software solutions; estimate and document work; troubleshoot and monitor systems; implement CI/CD and DevOps practices; collaborate with stakeholders; specialize in web UI/UX, CMS platforms, modern frameworks, APIs, and scalable architectures.