Teams at General Motors

Provides field-based automotive diagnostic, repair, and technical support to GM dealerships. Resolves escalated vehicle issues, supports potential repurchase cases, evaluates dealership service readiness, trains dealer personnel, manages dispatch cases, and communicates product-quality findings to GM engineering and service teams. The role also supports warranty-cost reduction, dealer comeback processes, customer relationships, arbitration matters, and technician recruitment while traveling frequently throughout the assigned territory.

Leads aftersales performance across a dealership district by driving revenue, customer retention, customer satisfaction, and KPI achievement. Partners with dealer leadership, executes Customer Care and Aftersales programs, develops business plans, analyzes dealership performance, recommends operational improvements, and resolves customer concerns. The role requires strong automotive service and parts knowledge, data analysis, consultative influence, frequent territory travel, and residence or relocation to the Las Vegas area.

Advises dealership parts and service leaders across Michigan and Ohio, driving revenue, KPI performance, customer care, and aftersales execution. Identifies operational needs involving inventory, warranty, customer experience, retention, training, and EV compliance. Develops action plans, supports performance improvement, analyzes reporting, and partners with regional teams to align execution with business objectives. This field-based role requires frequent travel of at least 50% and residence or relocation within the assigned territory.