Jobs at Genesys

Lead and grow a sales team focused on State & Local Government, develop territory and go-to-market strategy, drive pipeline, coach account executives through complex SaaS/Cloud sales cycles, and achieve revenue targets while supporting recruiting, forecasting, and stakeholder engagement.

The Customer Success Manager, Director at Genesys leads enterprise customer relationships, drives business outcomes, and champions customer success initiatives while collaborating cross-functionally to achieve key growth and retention objectives.

Lead global partner strategy and programs to drive partner-sourced revenue and scale. Design partner tiering, incentives, KPIs, and compliance; run a virtual partner support center; own partner portal and partner tech stack; align stakeholders across Sales, Marketing, Finance and Ops; use analytics and governance to measure performance; and build and develop a high-performing, globally distributed partner organization.

The Senior Account Executive will drive revenue growth in the State & Local Government sector, managing sales opportunities and building relationships while utilizing industry expertise and knowledge of procurement processes.

Lead the Sales Transformation team focusing on AI strategy, workflow management, CRM migration, and sales technology optimization. Drive change management and stakeholder engagement while ensuring effective team leadership across multiple initiatives.

Lead strategic finance for One Americas sales: financial and workforce planning, forecasting automation with AI tools, variance analysis, management reporting, and partnering with sales, HR and corporate FP&A to guide investment decisions.

Lead enterprise pre-sales for Genesys Cloud, driving AI-powered CX adoption. Run discovery workshops, design solutions and POCs, build tailored demos, advise executives, and collaborate with Sales, Product, Services and Success to deliver measurable outcomes and maintain accurate CRM documentation.

Lead strategy and execution for Genesys' conversational engagement portfolio across web, mobile, messaging, and social channels. Define roadmaps, drive AI-enabled experiences, partner with Engineering, AI, Design and GTM teams, set metrics, lead pricing and packaging, represent the portfolio with customers and executives, and build and mentor a high-performing product team to increase adoption, automation, and enterprise value.

The Senior Revenue Accountant will ensure compliance with ASC 606 for SAAS revenue, prepare journal entries, reconcile accounts, and support monthly close processes and strategic initiatives.

Own territory strategy and drive enterprise revenue by acquiring new customers, managing complex multi-stakeholder sales cycles, forecasting with MEDDPICC, building executive relationships, delivering product demos and proposals, and collaborating with internal teams to position Genesys Cloud and AI-powered CX solutions.

The Principal Applied AI Engineer will lead the design of AI systems for finance, focusing on predictive modeling, intelligent automation, and software engineering best practices. They will oversee AI initiatives, mentor technical teams, and ensure compliance with financial standards and practices.

The Senior Account Executive manages enterprise accounts to drive revenue growth, maintain executive relationships, and lead sales strategies for large organizations.

Drive outbound prospecting and build pipeline across strategic North American accounts. Research and engage senior stakeholders, qualify leads, partner with Strategic Account Executives on account-based strategies, book meetings, and manage pipeline and activity in Salesforce to meet regional revenue and KPI targets.

Lead design, modernization, and global administration of executive and equity compensation programs for VP-level and above. Drive benchmarking, incentive and long-term reward strategies, partner with HR/Finance/Legal, evaluate program effectiveness, and influence governance and executive retention through data-driven analyses and stakeholder engagement.

Lead and execute demand generation operations and transformation projects across marketing systems, BDR operations, and go-to-market processes. Improve workflows, data quality, lead routing, campaign execution, and pipeline progression. Partner with DG, sales, and ops teams to drive process standardization, lead-to-cash improvements, and AI-enabled GTM initiatives while maintaining operational reliability in a global, fast-paced environment.

Lead strategy and governance for the Genesys Cloud monetization platform, ensuring usage metering, entitlement, rating, billing, auditability, and reporting. Partner with product, engineering, finance, and operations to define standards, requirements, observability, reconciliation, and controls. Drive revenue integrity, remediate monetization issues, and enable scalable monetization across products.

Support administration, analysis, and governance of executive (VP+) compensation and equity programs. Perform market benchmarking, grant tracking, dilution and scenario modeling, reporting, and compliance support. Partner cross-functionally with HR, Finance, Legal, Payroll, and Stock Administration to ensure accurate processing, documentation, and stakeholder communications.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.