Jobs at Genesys

The Senior Account Executive is responsible for driving revenue growth through new business acquisition and relationship building within enterprise accounts. This includes managing the sales pipeline, strategy development, and utilizing consultative sales techniques to meet customer needs.

The Principal Applied AI Engineer will lead the design of AI systems for finance, focusing on predictive modeling, intelligent automation, and software engineering best practices. They will oversee AI initiatives, mentor technical teams, and ensure compliance with financial standards and practices.

The Senior Account Executive manages enterprise accounts to drive revenue growth, maintain executive relationships, and lead sales strategies for large organizations.

The Customer Success Manager, Director at Genesys leads enterprise customer relationships, drives business outcomes, and champions customer success initiatives while collaborating cross-functionally to achieve key growth and retention objectives.

Drive pipeline growth through inbound and outbound prospecting, qualify leads, collaborate with Account Executives, manage CRM data, use intent and account intelligence for personalized outreach, nurture prospects with content, and iterate on outreach performance to convert leads into sales opportunities.

The Senior Account Executive will drive revenue growth in the State & Local Government sector, managing sales opportunities and building relationships while utilizing industry expertise and knowledge of procurement processes.

Lead the Sales Transformation team focusing on AI strategy, workflow management, CRM migration, and sales technology optimization. Drive change management and stakeholder engagement while ensuring effective team leadership across multiple initiatives.

Presales AI specialist designing and demonstrating AI-driven customer experience solutions. Support technical discovery, prototype deployments, integrations (APIs, real-time systems), evaluation and governance, field enablement, and transition of pilots to production while advising on architecture, model selection, and business outcomes.

The Senior Revenue Accountant will ensure compliance with ASC 606 for SAAS revenue, prepare journal entries, reconcile accounts, and support monthly close processes and strategic initiatives.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.

Design, build, and tune NLU models and agentic virtual agents on Genesys Cloud. Create and iterate prompts and evaluation frameworks, analyze conversation logs to identify failures, and implement data-driven improvements. Work with customers to gather requirements, present findings, and optimize production performance of LLM-driven interactions.

This role coordinates compliance for contingent labor and broader HR Compliance, ensuring alignment with labor laws and providing guidance on policies and practices.

Lead end-to-end delivery and optimization of strategic global web initiatives. Coordinate cross-functional teams (Marketing, UX, SEO, Analytics, Engineering) to manage roadmaps, dependencies, governance, risks, launch readiness, and KPI-driven measurement. Apply Agile frameworks to improve predictability, stakeholder alignment, and continuous improvement across website redesigns, platform enhancements, and campaign launches.

Lead the architecture of the Workday Adaptive Planning platform, designing models, integrating systems, and ensuring platform governance while collaborating with stakeholders and optimizing performance.