Teams at Genesys

Lead and grow a sales team focused on State & Local Government, develop territory and go-to-market strategy, drive pipeline, coach account executives through complex SaaS/Cloud sales cycles, and achieve revenue targets while supporting recruiting, forecasting, and stakeholder engagement.

The Customer Success Manager, Director at Genesys leads enterprise customer relationships, drives business outcomes, and champions customer success initiatives while collaborating cross-functionally to achieve key growth and retention objectives.

Lead global partner strategy and programs to drive partner-sourced revenue and scale. Design partner tiering, incentives, KPIs, and compliance; run a virtual partner support center; own partner portal and partner tech stack; align stakeholders across Sales, Marketing, Finance and Ops; use analytics and governance to measure performance; and build and develop a high-performing, globally distributed partner organization.