Teams at Genesys

Leads the architecture and delivery of AI-powered digital customer experience solutions for enterprise clients. Designs Genesys Cloud integrations, digital channels, virtual agents, copilots, knowledge systems, and workflow automation. Acts as the technical authority for complex engagements, leads architecture workshops, advises senior stakeholders, ensures scalability and security, mentors consultants, supports presales, and develops reusable implementation assets and reference architectures.

The Customer Success Manager, Director at Genesys leads enterprise customer relationships, drives business outcomes, and champions customer success initiatives while collaborating cross-functionally to achieve key growth and retention objectives.

Own the strategy, definition, and delivery of AI-powered messaging experiences across Web Messaging, Mobile Messaging, WhatsApp, and other channels. Translate customer problems into scalable generative AI, conversational AI, and automation products; use customer insights and production data to prioritize investments; and influence roadmaps across AI, Messaging, Digital Platform, Engineering, Design, Sales, and Customer Success. Drive use cases from experimentation through production adoption and enterprise scale.