Teams at Gigs

As a Support Operations Engineer, you'll enhance customer interactions by analyzing data, improving processes, and optimizing support tools, contributing to overall operational efficiency.

The Customer Operations role focuses on ensuring seamless support operations for enterprise customers during onboarding, collaborating with various teams, creating training materials, and improving support processes.

Lead end-to-end analytics work: define core metrics, build reliable data models and pipelines, deliver dashboards and insights, and partner cross-functionally to drive product and business decisions. Mentor stakeholders, document data, and help scale analytics capabilities on an event-driven platform.