Global Relay Benefits Overview

Manage enterprise customer onboarding projects from initiation through delivery. Serve as the primary customer contact, coordinate internal project teams, track schedules, deliverables, issues, and action items, and lead daily team and weekly customer status meetings. Ensure objectives and timelines remain clear, risks are addressed promptly, and customer requests are communicated and resolved effectively. The role requires customer-facing project management experience, technical and business understanding, strong communication, and occasional off-hours or weekend availability.

Coordinate daily workplace services, facilities support, vendors, meetings, visitors, and office events for the New York office. Maintain calendars, records, invoices, and vendor documentation; support office moves and workspace changes; coordinate with internal teams and building partners; manage meeting logistics, catering, access, setup, and client meeting preparation; and perform administrative duties using Salesforce and Outlook.

Own the full enterprise sales lifecycle for strategic financial services accounts, driving new business, expansion, and revenue growth. Develop account strategies aligned with regulatory, compliance, and risk priorities; lead complex discovery, executive presentations, business cases, and multi-stakeholder engagements. Build relationships across Compliance, Legal, Risk, and IT, partner with Customer Success, Sales Engineering, and Product, maintain Salesforce pipeline accuracy, and represent the company at industry events. Travel across the Northeast is expected.