Teams at Global Relay

Manage enterprise customer onboarding projects from initiation through delivery. Serve as the primary customer contact, coordinate internal project teams, track schedules, deliverables, issues, and action items, and lead daily team and weekly customer status meetings. Ensure objectives and timelines remain clear, risks are addressed promptly, and customer requests are communicated and resolved effectively. The role requires customer-facing project management experience, technical and business understanding, strong communication, and occasional off-hours or weekend availability.

Own the full enterprise sales lifecycle for strategic financial services accounts, driving new business, expansion, and revenue growth. Develop account strategies aligned with regulatory, compliance, and risk priorities; lead complex discovery, executive presentations, business cases, and multi-stakeholder engagements. Build relationships across Compliance, Legal, Risk, and IT, partner with Customer Success, Sales Engineering, and Product, maintain Salesforce pipeline accuracy, and represent the company at industry events. Travel across the Northeast is expected.

Manage a portfolio of SMB and mid-market SaaS customers as their primary advisor. Drive adoption, value realization, renewals, retention, upsell, cross-sell, and expansion while mitigating churn. Build executive relationships, conduct business reviews, analyze usage data, coordinate issue resolution across internal teams, develop account plans, advocate for customer needs, and maintain accurate Salesforce records.