Teams at Global Relay

Lead and optimize the pre-sales program portfolio by aligning Sales, Pre-Sales, Product, and Engineering. Drive governance, capacity planning, resource allocation, KPIs, and cross-functional coordination to improve forecasting, win rates, demo/POC standards, and executive visibility for complex enterprise SaaS opportunities.

Lead and grow a Customer Success team focused on enterprise and mid-market SaaS customers. Drive adoption, retention, expansion, and commercial strategy; manage escalations, KPIs, complex renewals/negotiations, and cross-functional initiatives to improve service and product outcomes.

Manage high-growth accounts as a strategic advisor, focusing on retention and expansion, while engaging C-suite stakeholders and leading cross-functional teams.