Jobs at Global Relay

Implements complex enterprise SaaS solutions, including email archiving, authentication, directory synchronization, third-party integrations, and multi-tenant configurations. Partners with customers, IT teams, project managers, product, and business development to define workflows, meet deadlines, validate compliance-related data flows, resolve issues, and support proof-of-concept implementations. The role also mentors internal resources, reviews deployments, maintains technical documentation, and provides scheduled and urgent support across a 24x7 global coverage model.

Leads and develops a team of nine Customer Success Managers while personally managing complex enterprise accounts. Responsibilities include driving adoption, retention, renewals, expansion, executive relationships, customer health monitoring, risk recovery, escalations, success planning, forecasting, and cross-functional collaboration. The role also establishes consistent customer success practices, coaches team members, supports recruiting, and uses customer data to improve performance and value realization.

Own the full enterprise sales lifecycle for strategic financial services accounts, driving new business, expansion, and revenue growth. Develop account strategies aligned with regulatory, compliance, and risk priorities; lead complex discovery, executive presentations, business cases, and multi-stakeholder engagements. Build relationships across Compliance, Legal, Risk, and IT, partner with Customer Success, Sales Engineering, and Product, maintain Salesforce pipeline accuracy, and represent the company at industry events. Travel across the Northeast is expected.

The Solutions Engineer drives technical aspects of sales, providing pre-sales and post-sales support, conducting workshops, and demonstrating product solutions to meet customer needs.

Own and drive complex, high-value enterprise sales cycles for strategic global accounts in regulated industries. Develop account strategies, engage C‑suite stakeholders, coordinate cross-functional teams, forecast pipeline, and negotiate multi-year contracts for AI-enabled compliance and archiving solutions.

Manage high-growth accounts as a strategic advisor, focusing on retention and expansion, while engaging C-suite stakeholders and leading cross-functional teams.

The Sales Development Representative will identify and engage prospects, maintain lead records in Salesforce, support events, align with marketing, and facilitate communication between sales and marketing teams.