Jobs at Global Relay

Lead and grow a Customer Success team focused on enterprise and mid-market SaaS customers. Drive adoption, retention, expansion, and commercial strategy; manage escalations, KPIs, complex renewals/negotiations, and cross-functional initiatives to improve service and product outcomes.

Lead and optimize the pre-sales program portfolio, aligning Sales, Pre-Sales, Product, and Engineering. Manage governance, capacity planning, resource allocation, KPIs, and cross-functional execution to improve forecasting, conversion rates, and win rates for enterprise SaaS deals. Support complex opportunities and provide executive visibility and process standardization.

Manage high-growth accounts as a strategic advisor, focusing on retention and expansion, while engaging C-suite stakeholders and leading cross-functional teams.

As VP of Sales, you will drive revenue growth in the East region, manage Account Executives, and execute sales strategies while fostering team development and performance.

Lead onboarding for enterprise customers as primary point of contact. Coordinate cross-functional teams, manage schedules, run daily internal and weekly customer status meetings, track issues/action items, prioritize tasks, and ensure timely delivery of commitments. Provide weekend/off-hours availability for scheduled activities and urgent escalations.

The Sales Development Representative will identify and engage prospects, maintain lead records in Salesforce, support events, align with marketing, and facilitate communication between sales and marketing teams.

Lead North America strategy and execution to build strategic partnerships with Big 4 and advisory firms. Own executive relationships, negotiate alliance agreements, drive partner-led revenue, and embed Global Relay solutions into consulting-led engagements working cross-functionally with sales, marketing, product, and executive teams.

The Strategic Account Executive will drive sales for global accounts, develop strategies, manage complex negotiations, and act as an advisor to C-Suite stakeholders in compliance technology.

This role involves managing and expanding strategic financial services accounts, leading complex sales cycles, and engaging with C-level stakeholders to align technical solutions with regulatory outcomes.

The Solutions Engineer drives technical aspects of sales, providing pre-sales and post-sales support, conducting workshops, and demonstrating product solutions to meet customer needs.