Jobs at Globe Life

Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.

Handle inbound and outbound calls to sell Globe Life insurance products, close new accounts, provide consultative support to match products to customer needs, and generate revenue while meeting attendance and scheduling requirements for remote work.

Handles inbound and outbound policyholder calls to retain, resell, and recover life insurance policies. Explains coverage and premiums, recommends policy adjustments, collects delinquent payments, updates records, and follows up on solutions. The role requires empathetic communication, accurate documentation, independent judgment, and achievement of contact center KPIs. AM and PM shifts include different cancellation, recovery, payment collection, and written communication responsibilities.

Leads Policy Administration System release management and system administration teams. Oversees deployment governance, change control, release calendars, environment health, infrastructure tuning, upgrades, patching, vulnerability remediation, certificates, incident resolution, and technical support across OIPA environments. Manages team performance, vendor resources, stakeholder communications, and cross-functional delivery while ensuring SDLC adherence, system stability, auditability, and SLA compliance.

Recruit insurance agents through interviews, webinars, and ongoing relationship management. Support onboarding, training, agent growth, agency development, seminar participation, production goals, and recruiting quotas. Maintain accurate activity records, conduct frequent outreach, and collaborate with the recruiting team. The role is fully remote and requires strong communication, organization, follow-up, and computer skills.

Analyze credit risk for corporate and municipal debt issuers, monitor industry and company developments, and perform financial, scenario, sensitivity, and reinvestment analyses. The intern will prepare earnings call summaries, build financial models, present sector outlooks, develop investment recommendations, and support broader investment team projects.

Designs and delivers training programs for customer retention call-center representatives. Creates instructional materials, facilitates classroom and individual sessions, assesses training needs, monitors call quality, provides coaching, supports system testing, troubleshoots basic technical issues, and assists with call coverage and operational projects.

Deliver and implement Liberty National training systems across field agencies, schedule and conduct webinars/meetings, create training materials, mentor field supervisors/directors, monitor field performance, manage travel and expenses, and complete weekly field reports to drive adoption and efficiency.

Handle inbound and outbound calls to current policyholders to explain and add additional life, accident, and health coverage; use the eService web system to assess eligibility, complete paperwork, correct errors, and assist with correspondence while maintaining confidentiality and strong customer service.