Jobs at GlossGenius

Work as a cross-functional strategy and operations partner aligned to a department (Marketing, Sales, CX, etc.). Design and launch growth experiments, build AI-powered workflows to scale teams, diagnose and fix operational gaps, run end-to-end projects, and create analytical infrastructure for experiments and performance reporting to inform strategic decisions.

Lead strategy and execution to onboard, retain, and expand larger customer segments. Design onboarding and onboarding specialist operations, build CS analytics and experiments, evaluate economics and prioritization, create AI-powered automation for CS workflows, and align cross-functional teams to scale the CS motion and drive strategic initiatives.

Own the full outbound sales cycle for service businesses: prospect, qualify, close, and onboard new customers. Use AI to personalize outreach and maximize selling time, meet sales targets and KPIs, and relay field feedback to Product, Marketing, and Ops.

Lead and coach a team of Onboarding Specialists to get high-revenue customers live; design AI-powered CS workflows and post-sales journey; define and track KPIs (Time-to-Value, Net Retention, health scores); partner with Sales to drive adoption and expansion; serve as escalation for complex accounts.

Lead People and Talent operations projects: build HR data/reporting and dashboards, design AI-powered HR workflows, own recognition and comp frameworks, improve HR systems and processes, advise on complex employee issues, and manage compensation modeling and pay equity analysis.

Own and build GlossGeniuss end-to-end fraud program: design AI-powered detection and monitoring workflows, define response protocols, manage chargebacks and disputes, shape fraud tooling roadmaps, create SOPs, and partner cross-functionally to reduce fraud losses while preserving customer experience.

Own and scale top-of-funnel channels and integrated campaigns, connect awareness to acquisition and revenue, embed AI workflows into marketing operations, build measurement frameworks (incrementality and lift), own channel P&L, and partner with Creative and Analytics to drive predictable growth.

Lead go-to-market strategy for GlossGeniuss upmarket segment: define ICP, conduct customer and competitive research, build AI-powered research workflows, create sales enablement and channel assets, shape product roadmap, and track metrics like pipeline, ACV, conversion, and retention.

Lead marketing copy across paid social, email, landing pages, video, and campaigns while architecting AI-driven copywriting and review systems. Build and maintain a living style guide and voice framework, set editorial standards, run AI-powered reviews, coach cross-functional partners, and develop integrated campaign messaging and creative territories to drive conversion and retention for service businesses.

Own the full outbound sales cycle for service businesses, prospecting, qualifying, closing deals, onboarding new customers, using AI to personalize outreach and streamline work, and consistently exceeding sales targets while sharing field feedback with Product, Marketing, and Ops.

Own monthly close, reconciliations, AP/AR, expense management, and audit support. Improve and automate accounting workflows (AI/automation), process vendor payments and employee expenses, and partner cross-functionally to keep financial records accurate.

Build and own end-to-end ABM strategy for upmarket accounts: select and segment accounts, design AI-powered personalized campaign workflows, execute multi-channel outreach, track MQLs and pipeline contribution, run A/B tests, and align closely with Sales, RevOps, and Product Marketing to drive activation and pipeline.

Lead a single Core Product engineering team end-to-end: delivery, quality, architecture, and team development. Embed AI tooling into development workflows, partner with Product and Design, hire and retain engineers, set technical direction, and build AI-powered systems and automation that increase team productivity and customer outcomes.

Own and execute the website growth strategy end-to-end: roadmap, CRO experiments, SEO/GEO, analytics, and technical performance. Build and deploy AI-powered personalization and content-generation workflows, run rigorous A/B tests, craft product marketing narratives, and coordinate cross-functional teams to improve conversion and activation metrics.

As a Software Engineer, you will develop web applications, improve infrastructure, and enhance user experiences while focusing on performance and scalability.

The Senior Engineering Manager will lead multi-team initiatives, shape technical vision, develop engineers, and align engineering work with business outcomes in a rapidly growing environment.

Lead architecture and technical planning for AI-enabled backend products, build proof-of-concepts, mentor backend engineers, integrate LLMs into customer-facing systems, collaborate with Product and Design, and unblock technical debt to scale high-impact, high-growth services.

Lead the development of scalable frontend components, define technical direction, and optimize processes for engineering teams while embracing AI tools.

Own GTM/ABM operations and the demand-gen data layer: configure HubSpot lifecycle and attribution, manage intent feeds and audience syncs, maintain Segment eventing and Google Tag Manager tags, ensure clean lead handoffs and reporting between Marketing, Sales, and RevOps.

The Product Manager will define and lead the development of innovative scheduling tools and features to enhance user experiences, drive revenue growth, and improve product usability using AI technologies.