Jobs at Gorgias

Lead AI Journey end-to-end: define vision, find product-market fit, build and ship autonomous lifecycle marketing agent, run experiments in code, partner with cross-functional teams, and drive go-to-market strategy to scale from zero to one.

Lead and coach a team of up to 10 Enterprise CSMs to drive AI adoption, retention, and expansion across strategic merchant accounts. Build playbooks, embed AI agent workflows, own forecasting and operations, run weekly delivery cadence, partner cross-functionally, and evolve Customer Success into an AI-driven value-delivery model.