Teams at Gorgias

The Senior Product Manager will lead the Helpdesk 2.0 roadmap, focusing on enhancing agent experience and developing enterprise-capable features. They will collaborate with engineering and design teams to modernize functionalities, improve performance, and ensure seamless AI-human workflows while utilizing customer insights for continual improvement.

The VP Marketing will lead Gorgias' narrative and positioning for their Conversational Commerce platform, focusing on product marketing and GTM acceleration to enhance merchant engagement and adoption.

The BPO Leader will own the Gorgias 360 program, managing BPO partners, program economics, pre-sales qualification, and account-level automation for customer experience operations.