Jobs at Gusto

Owns Gusto’s money transmission and related state financial services licensing portfolio, including NMLS filings, renewals, amendments, reports, surety bonds, examinations, regulatory correspondence, and license conditions. Coordinates with Legal, Finance, Treasury, Product, and Operations; monitors regulatory changes; maintains filing evidence and deadlines; and uses AI-enabled workflows with human review to improve scalability and examination readiness.

Owns the roadmap and business outcomes for Gusto Wallet’s consumer banking products. The role delivers spending, saving, credit, and money-management experiences across the customer lifecycle, while coordinating with engineering, design, data, risk, compliance, legal, operations, and external financial vendors. The product manager will use customer research, accounting knowledge, data analysis, AI tools, and KPI measurement to build compliant, reliable fintech products.

Leads enterprise-wide People Operations process transformation, HRIS Operations, and People Services. Develops strategies, redesigns employee lifecycle workflows, drives automation and AI-enabled improvements, establishes governance and metrics, improves HR service delivery, and manages cross-functional teams. Partners with HR, Finance, Legal, IT, Security, and business leaders to deliver scalable, compliant, data-driven operational improvements.

Own full-cycle recruiting across Sales, Revenue Operations, and Marketing. Advise leaders on hiring profiles, compensation, talent markets, and candidate trade-offs; conduct market mapping, build GTM talent networks, calibrate interview processes, manage stakeholder relationships, and use data and AI to improve recruiting outcomes and candidate experience.

Build and own backend services and APIs supporting retirement money movement, payments, settlements, reconciliation, compliance integrations, payroll, and financial workflows. The role involves shipping reliable production code, debugging incidents, improving observability, partnering with product, compliance, and operations, and mentoring engineers. Candidates should have extensive software engineering experience, financial systems expertise, end-to-end ownership, and Ruby on Rails or comparable backend framework experience.

Architect and build native iOS and Android financial products using SwiftUI, Jetpack Compose, and GraphQL. Lead mobile architecture, infrastructure, testing, release pipelines, and multi-quarter initiatives while applying AI workflows. Collaborate cross-functionally in a regulated banking environment, resolve ambiguous technical problems, maintain performance and security, and mentor engineers across both platforms.

Designs, facilitates, and evaluates data-driven learning programs for customer experience teams. Responsibilities include instructional design, AI-enabled training, cohort and program management, stakeholder consultation, learner coaching, communications, and learning analytics. The role owns program outcomes, uses Kirkpatrick Model evaluations and KPIs to optimize learning, and mentors learners and junior team members while partnering with senior leadership.

Serve as the strategic analytics partner to GTM leadership, connecting Finance, Revenue Operations, Product, Growth, and sales leaders. Build trusted analytics infrastructure, define metrics and reporting, develop scenario models, and translate complex business decisions into executive recommendations. Own recurring business reviews and the end-to-end view of sales performance across routes to market, helping leaders evaluate product, pricing, compensation, organizational, and market changes.

Lead the vision, strategy, and execution of Gusto’s conversational AI assistant for small businesses. Expand capabilities across payroll, benefits, HR, and compliance; define integrations and agent-accessible APIs; and partner with engineering, data, design, and research teams. Establish AI quality standards, customer trust principles, and product priorities while shipping incremental improvements quickly.

Own end-to-end payment operations, including ACH processing, exception handling, refunds, re-debits, and reconciliation. Investigate transaction issues, coordinate outage resolution, work with engineering and product on system improvements, analyze customer feedback, and manage escalations with domestic and international bank and payment partners. The role also contributes to product requirements, launches, compliance considerations, and AI-enabled process improvements.

Leads Gusto’s Payment Operations team and owns payment processing across ACH, wires, RTP, and international contractor payments. Manages bank and payment partner operations, escalations, SLAs, compliance activities, audits, incident response, and process improvements. Partners with Engineering, Product, Accounting, Risk, Legal, and Customer Experience while hiring, coaching, and developing analysts. The role also drives AI adoption and ensures operational controls, documentation, and payment reliability remain strong.

Architect and develop scalable full-stack benefits platforms, including customer-facing web applications, shared services, benefits workflows, and AI-driven interfaces. The role involves frontend and backend development, system scalability, observability, CI/CD, personalization, and recommendation capabilities. The engineer will mentor colleagues, establish AI-native development practices, influence technical roadmaps, and partner with Marketing, Sales, Operations, and leadership to deliver reliable benefits shopping experiences.

Support health-insurance sales by building reports, forecasts, automations, and AI prototypes to improve pipeline health, rep productivity, and territory/quota planning. Partner cross-functionally to maintain data integrity, troubleshoot CRM issues, administer account and territory assignments, and drive process improvements and adoption.

Own full-stack HR Experience features from technical design through implementation, testing, deployment, monitoring, and incident response. Write maintainable code, collaborate with product and design, participate in engineering ceremonies, improve system reliability and performance, and mentor less-tenured engineers. The role requires strong backend and frontend development, relational database expertise, software engineering fundamentals, end-to-end project ownership, and clear technical communication.

Manage relationships with B2B and SMB retirement plan sponsors, handling inquiries, resolving complex issues, proactively retaining at-risk accounts, and developing customized save strategies. Collaborate with Sales, Product, Engineering, and Operations; document client interactions; maintain CRM records; and translate customer feedback into product insights. Use AI tools to improve case summaries, communications, trend identification, and resolution speed while supporting customer satisfaction and business outcomes.

Own and grow strategic consumer fintech partnerships, serving as the primary relationship owner and executive contact. Develop partnership strategies, identify expansion opportunities, lead partner reviews, analyze performance data, support renewals and renegotiations, and resolve escalations. Coordinate Product, Engineering, Finance, Legal, Compliance, Operations, and Corporate Development teams to execute partnership initiatives and improve product capabilities, economics, scalability, and customer outcomes.

Own paid social strategy and execution across Meta, LinkedIn, Reddit, Quora, and TikTok, managing multimillion-dollar budgets and full-funnel campaigns. Lead creative testing, attribution, forecasting, and new-channel experimentation while driving pipeline and revenue outcomes. Develop AI-powered marketing workflows, partner with web, brand, sales, engineering, and communications teams, and ensure reliable tracking and measurement.

Manage and grow a portfolio of strategic accounting firm partners for Gusto Pro. Responsibilities include account planning, QBRs, partner acquisition, renewals, upsells, contract negotiation, enablement, product adoption, executive relationship management, pipeline reporting, and cross-functional product feedback. The role requires frequent partner engagement, AI-enabled workflows, CRM and sales software experience, and travel to partner meetings and industry events.

Lead quantitative UX research across R&D, shaping high-stakes product investments and AI experience decisions. Develop psychometric frameworks, surveys, segmentation, usability benchmarks, pricing research, and statistical models. Partner with Data Science to integrate behavioral and attitudinal data, establish scalable research standards, mentor researchers, and enable non-researchers to conduct rigorous studies. The role requires executive-level influence, expertise in AI-powered products, and hands-on proficiency with SQL, Python, and Qualtrics.

Leads product design for Gusto’s Consumer Banking and SMB Banking products. Manages and grows a design team, establishes shared rituals and planning practices, coaches designers, partners with product and engineering leaders, and stays hands-on with high-stakes design decisions. The role collaborates with Risk, Compliance, Legal, Data, and Operations on regulated financial products while setting quality standards, supporting career development, and representing Banking design needs to senior leadership.