Handshake Benefits Overview

Manage a portfolio of enterprise employer accounts, driving renewals, upsells, cross-sells, retention, and expansion. Build executive relationships, demonstrate product value through data-driven business reviews, support customer adoption with Customer Success partners, and serve as an escalation point. The role also involves forecasting, account planning, customer engagement, and developing scalable account management processes. This is an onsite position in San Francisco or New York with travel as needed.

The Operations Associate executes operational workstreams across contractor operations, marketplace and allocations, trust and safety, and payments. Responsibilities include analyzing data, monitoring metrics and queues, resolving escalations, identifying process improvements, and partnering with cross-functional teams. The role requires sound judgment, organization, attention to detail, clear communication, and basic SQL proficiency.

Manage a portfolio of 60–75 commercial customer accounts, leading onboarding, product adoption, training, success planning, QBRs, retention, and renewal support. Build relationships with senior customer stakeholders, identify churn risks and expansion opportunities, communicate customer feedback internally, and collaborate with Account Managers, Product, and Engineering. The role also contributes to scalable customer success processes and assets.