Jobs at Handshake

The Strategic Projects Lead will manage and drive AI-related projects, optimize talent deployment, improve internal processes, and enhance customer relationships in a fast-growing environment.

Own end-to-end execution of large-scale human data programs supporting frontier AI training and evaluation. Coordinate hundreds to thousands of expert Fellows, optimize staffing models and workflows, manage delivery quality and margins, and partner with AI labs and senior stakeholders to define scope, resolve issues, and expand programs.

Lead the Learning & Training function, managing four senior learning designers while remaining hands-on in developing courses, coaching plans, and quality standards. Scale a forward-deployed training model across AI projects, manage capacity, measure ramp and fellow quality, partner with Central Ops, drive strategic programs, and hire specialized talent. The role requires strong learning design, people leadership, AI model fluency, operational judgment, and experience establishing quality standards in ambiguous environments.

Lead onboarding for enterprise and strategic employer customers during their first 60–90 days. Manage kickoff calls, product setup, implementation checklists, stakeholder relationships, success metrics, training, and early talent workflow adoption. Use data to improve implementation strategies and create scalable SOPs. Coordinate across teams while managing multiple implementations and communicating outcomes to senior customers and internal stakeholders.

Owns 20–25 enterprise customer accounts, driving retention, expansion, adoption, and measurable hiring outcomes. The role manages executive relationships, conducts business reviews, identifies growth opportunities with Sales, uses customer data to improve engagement, and advocates for enterprise customer needs internally. Candidates should have substantial enterprise Customer Success experience, strong business acumen, executive communication skills, analytical ability, and cross-functional ownership.

Lead client-facing insights engagements for enterprise employers, using Handshake data to develop hiring strategies, market narratives, ROI stories, and sales materials. Partner with Sales, Account Management, and Customer Success to support customer expansion, renewals, and new business. Own projects from problem definition through data analysis and polished client deliverables, including presentations and HTML reports. Advise senior stakeholders, facilitate working sessions, automate recurring workflows with AI tools, and translate complex findings into actionable recommendations.

Designs and manages revenue enablement programs for Account Executives, Account Managers, and Customer Success Managers. Responsibilities include onboarding, certifications, role-play training, playbooks, battlecards, talk tracks, coaching, enablement tooling, and performance analysis. Partners with Sales, Marketing, Customer Success, and Revenue Operations to improve ramp time, win rates, retention, quota attainment, and revenue outcomes.

Manage a portfolio of enterprise employer accounts, driving renewals, upsells, cross-sells, retention, and expansion. Build executive relationships, demonstrate product value through data-driven business reviews, support customer adoption with Customer Success partners, and serve as an escalation point. The role also involves forecasting, account planning, customer engagement, and developing scalable account management processes. This is an onsite position in San Francisco or New York with travel as needed.

The Operations Associate executes operational workstreams across contractor operations, marketplace and allocations, trust and safety, and payments. Responsibilities include analyzing data, monitoring metrics and queues, resolving escalations, identifying process improvements, and partnering with cross-functional teams. The role requires sound judgment, organization, attention to detail, clear communication, and basic SQL proficiency.

Manage a portfolio of 60–75 commercial customer accounts, leading onboarding, product adoption, training, success planning, QBRs, retention, and renewal support. Build relationships with senior customer stakeholders, identify churn risks and expansion opportunities, communicate customer feedback internally, and collaborate with Account Managers, Product, and Engineering. The role also contributes to scalable customer success processes and assets.

Own end-to-end product design for Handshake AI’s central tasking platform. Partner with product, engineering, research, data, quality, and operations teams to develop strategic visions, conduct user research, identify workflow pain points, and deliver scalable solutions. Create user journeys, wireframes, prototypes, and high-fidelity designs while iterating quickly. Mentor designers, strengthen design culture, and apply systems thinking, product reasoning, facilitation, and precise execution to complex human-centered problems.

Build and deploy production-grade AI agents within enterprise customer environments. Own solution definition, full-stack implementation, deployment, evaluation, and iterative performance improvement. Develop deep customer domain expertise, establish reusable engineering frameworks, collaborate with Product and Platform teams, and translate deployment insights into platform and product improvements.

Own end-to-end AI safety and red-teaming programs for frontier AI labs. Design adversarial testing and jailbreak methodologies, evaluate models across high-severity harm categories and agentic settings, lead expert testing teams, partner with policy stakeholders, synthesize findings into reports, and develop workforce models to improve delivery reliability.

Manage and coach three Mid-Market Customer Success Managers while leading a scalable, tech-touch digital Customer Success strategy. Build programs spanning onboarding, adoption, engagement, and risk mitigation; use customer and product data for segmentation; design AI-enabled workflows; establish operating rhythms and performance standards; measure customer health, retention, adoption, and team outcomes; and collaborate cross-functionally to improve customer experience.

Serve as the primary strategic partner for enterprise employer partners, build senior stakeholder relationships, align on hiring objectives, drive product adoption, deliver training and consultative guidance on early-talent recruiting, use data to measure ROI and inform strategy, and coordinate cross-functional teams to implement workflows and process improvements.

As the Strategic Projects Lead, you'll coordinate coding-data initiatives, design assessments, create review processes, and ensure quality delivery while managing relationships with technical teams.

Own retention and growth for a mid-market book: run renewals, identify expansion opportunities, upsell/cross-sell, lead executive value conversations, forecast renewals, partner with CSMs, present data-driven QBRs, and serve as escalation and commercial relationship owner.

Own end-to-end relationships for $100M+ frontier AI lab accounts, translating ambiguous goals into clear priorities, partnering with delivery teams, making high-judgment tradeoffs, driving expansion and renewal, and defining KPIs and SLAs to ensure customer and leadership alignment.

The Engagement Management Lead will drive customer relationships by managing the full engagement lifecycle, ensuring successful implementation, and translating customer needs into actionable programs.

Manage enterprise employer relationships, drive product adoption, and help customers achieve hiring goals. Build trust with senior stakeholders, understand business objectives, configure workflows, provide consultation and training, and translate customer needs into product solutions. Use data to improve recruiting ROI and collaborate cross-functionally with Sales, Product, Marketing, Support, RevOps, and other teams. The role is remote-friendly with travel required as needed.