Jobs at Handshake

Own end-to-end relationships for $100M+ frontier AI lab accounts, translating ambiguous goals into clear priorities, partnering with delivery teams, making high-judgment tradeoffs, driving expansion and renewal, and defining KPIs and SLAs to ensure customer and leadership alignment.

The Engagement Management Lead will drive customer relationships by managing the full engagement lifecycle, ensuring successful implementation, and translating customer needs into actionable programs.

Provide Tier 1 and Tier 2 support for hardware, SaaS, identity, and collaboration tools; manage onboarding/offboarding, endpoint and identity platforms, license provisioning, asset tracking, documentation, and incident response. Partner with Security and cross-functional teams to improve IT operations, automate repetitive tasks, and support remote employees across time zones.

Build and own systems, tooling, and processes for Strategic Project Leads to scale a central quality-control program. Grow and calibrate a large auditor workforce, integrate LLMs and prompt engineering to improve auditing efficiency, and embed quality processes across Delivery. May also design SPL onboarding, operator tooling, and an Emerging Talent program while hiring and leading a team as the scope expands.

The Mid-Market Account Executive will manage a full-cycle sales process, connecting employers to students while exceeding quotas and building relationships with executives.

The Senior Applied AI Engineer will develop AI-driven solutions for enterprise customers, embedding directly with them, owning full stack AI delivery, and iterating on performance. Responsibilities include defining solutions, building production-grade agents, conducting evaluations, and establishing best practices.

Serve as the primary strategic partner for enterprise employer partners, build senior stakeholder relationships, align on hiring objectives, drive product adoption, deliver training and consultative guidance on early-talent recruiting, use data to measure ROI and inform strategy, and coordinate cross-functional teams to implement workflows and process improvements.

Manage a book of enterprise employer partners to drive renewals, upsells, and expansion. Build executive relationships, partner with Customer Success, conduct QBRs, and scale account management processes to support premium employers.

Own and architect the frontend foundation for Handshake AI Enterprise: establish component system, design tokens, engineering patterns, shared libraries, and ship production-grade UIs while collaborating with AI and platform teams to ensure scalable, maintainable, high-performance enterprise deployments.

As a Senior Software Engineer, you will design and build payout systems and Trust & Safety mechanisms, focusing on reliability and auditability, while mentoring others.

As a Senior Platform Engineer, you'll manage the infrastructure for deploying AI applications in enterprise environments, collaborating with customer IT on security and compliance.

Drive execution of operational programs across Trust & Safety, Pay Operations, Allocation, and Contractor Management. Translate business needs into requirements and execution plans, perform SQL-based data analysis, partner with Legal, Finance, Product, Engineering, Analytics, and Delivery, and design scalable operational processes.

As a Senior Forward Deployed Engineer, you will embed within customer environments to develop and deploy AI solutions, enhance performance through evaluations, and become a domain expert in specific verticals.

Lead and execute end-to-end operational programs across Trust & Safety, Pay Operations, and Contractor Management. Analyze performance data, build and optimize scalable processes, partner cross-functionally to launch initiatives, track key metrics, and drive continuous improvement through structured problem solving.

As a Senior Software Engineer, you will enhance AI application interfaces for enterprise clients, ensuring high product quality and a seamless user experience through direct customer collaboration and rapid iteration.

The Strategic Projects Lead will manage and drive AI-related projects, optimize talent deployment, improve internal processes, and enhance customer relationships in a fast-growing environment.

Prospect and build early-stage pipeline within federal and state & local government organizations. Navigate complex org structures, engage stakeholders, align Handshake solutions to government budgets and hiring priorities, and collaborate with account executives to drive awareness and opportunities for early talent recruitment.