Harvey Benefits Overview

Own renewals, expansions, retention, and adoption across a high-volume enterprise account portfolio. Lead scaled customer engagements, QBRs, value reviews, and enablement sessions; monitor customer health and adoption data to identify churn risks; advise customers on integrating AI solutions into workflows; and collaborate with Sales, Product, and Legal Engineering on customer insights, roadmap influence, and scalable success processes.

Build and ship secure, high-performance software for AI-powered legal and professional-services systems. Responsibilities span frontend, backend, full-stack, infrastructure, and applied AI work, including retrieval, document intelligence, workflow automation, LLM evaluation, enterprise agents, and secure client-data systems. Collaborate with AI Research, Legal Engineering, Product, Design, and experienced engineers through design discussions and code reviews while contributing production code from the start.

Own US employee relations matters from intake through resolution, including performance concerns, conduct issues, investigations, conflict resolution, and sensitive separations. Partner with managers, People Business Partners, and Employment Legal to guide decisions, conduct impartial investigations, manage employee communications, and resolve cases fairly. Build case-management practices, manager resources, training, and data-informed improvements while maintaining confidentiality and supporting a fast-growing technology company.