Jobs at Harvey

As an Enterprise Customer Success Manager, you will guide clients in adopting Harvey's AI platform, ensuring integration and maximum value from the technology.

Provide high-touch technical support and escalation management for enterprise Major accounts; triage and resolve urgent incidents, coordinate cross-functional responses, communicate incidents to senior stakeholders, document root causes, and improve escalation playbooks and support tooling.

Serve as a high-touch technical escalation and inbound support resource for major enterprise customers. Triage and resolve high-severity issues, coordinate cross-functional incident response, maintain deep account context, provide real-time technical support to senior stakeholders, lead incident communications, document root causes and preventative actions, and improve escalation playbooks and support tooling in partnership with Customer Success and Engineering.

The Legal Engineer will scope, design, and implement custom AI tools for strategic customers, fostering relationships with stakeholders to address legal needs and drive industry change.

The User Operations Manager will lead a support team, ensuring operational excellence, accountability, and continuous improvement in customer service delivery.

The Head of Customer Success will lead the enterprise customer success strategy, manage a team, drive revenue retention, and engage with executives at key accounts in the Americas.

Lead and coach a team of sales executives to achieve ambitious sales targets, refine operational foundations, and enhance sales engagement processes.

The Product Manager will define, build, and scale AI solutions for strategic customers, driving deployments, collaborating with teams, and influencing new commercial models.

As a Customer Success Manager, you'll guide clients in adopting Harvey's AI solutions, manage relationships with mid-market clients, and drive engagement while ensuring customer satisfaction and value from the technology.

The User Operations Manager will lead a support team, ensuring effective operations, driving performance, and enhancing customer experiences. Responsibilities include team leadership, operational oversight, process optimization, and cross-functional collaboration.

Drive revenue by selling Harvey's AI platform to mid-market law firms and professional services clients. Manage full sales cycle from prospecting to contracting, onboarding, upsells, and renewals; run product demos; cultivate stakeholder relationships; collaborate with product and engineering; document sales playbook and scale processes to meet revenue targets.

Responsible for establishing and scaling compliance programs, conducting readiness evaluations, managing third-party assessors, and leading a high-impact team.

As a Software Engineer, you'll design and build systems for AI agents in legal contexts, optimizing performance and developing effective workflows while collaborating with customers and PMs.

The Sales Development Manager will lead an SDR team, drive pipeline generation, coaching, onboarding, and partner with Sales and Marketing to develop strategies in the North American legal market.

The Senior Manager, User Operations oversees performance in the NAMER region, managing a team of User Operations Managers and driving operational success through KPIs, process improvements, and collaboration with Support Operations.

Lead and scale global paid search strategy across Google and Microsoft Ads. Manage budgets, forecasting, campaign creation and optimization, experimentation, attribution and measurement. Partner with creative, web, analytics, and sales to drive pipeline and revenue, build testing frameworks, and deliver executive-ready performance insights.

Lead Harvey's SEO, AEO and GEO strategy across web properties and AI answer engines. Build playbooks, measurement, observability, and experiments; partner with content, engineering, and data to drive organic performance and pipeline growth, including international SEO and technical improvements.

Lead design, launch, and scaling of customer community, advocacy, and engagement programs. Build relationships with power users and customers, run events and research initiatives, coordinate cross-functional stakeholders, and create repeatable playbooks, measurement, and operational systems to grow advocacy, loyalty, and market-facing impact.

Lead global brand strategy and execution across paid media, experiential, and integrated activations. Build and manage a brand marketing team and agency partners, own brand budget and ROI, ensure brand consistency across performance creative, and align brand efforts with product launches, demand gen, creative, and events to drive seamless customer journeys.

Lead full‑stack engineering projects to build AI-native features and secure, scalable SaaS products. Scale document ingestion, design large-scale data collection, implement government‑level security, and ship UX across web, desktop, mobile, Google Docs, MS Word, and APIs using React/TypeScript frontend and Python/Postgres backend.