Teams at hashtag paid

Manage and execute complex creator marketing programs for enterprise clients, own campaign delivery and creator management, drive client satisfaction and retention, identify upsell opportunities, and coordinate cross-functional teams to meet KPIs.

Own day-to-day creator campaign execution and roster management, including building campaign rosters, maintaining accurate creator and campaign data, communicating with creators through Zendesk, escalating issues, and collaborating with customer success, Product, Finance, and RevOps. The role manages approximately 20–30 campaigns monthly, follows established SOPs, assesses creator-brand fit, and identifies process improvements in a remote, evolving environment.

Lead Client Success, Creator Operations, and Creator Acquisition functions to drive retention, expansion, and supply growth. Scale teams, set KPIs (NPS, retention, TAT, margin), partner cross-functionally with Sales/Product/Engineering, and improve creator sourcing, onboarding, and network strategy to meet demand while protecting margin.