Teams at Hearth

Lead Hearths AI product to drive $10M ARR by shipping data-driven features that reduce churn and improve monetization. Own end-to-end product development, partner with engineering to establish a rigorous, hypothesis-driven shipping process, and use customer insights and analytics to unblock engineering and increase velocity.

Manage inbound cancellations and customer dissatisfaction, resolve issues, develop tailored retention strategies, assist renewals, identify upsell/cross-sell opportunities, track retention metrics, and collaborate with Sales, Product, and Customer Success to improve retention and revenue.