Jobs at Hello Patient

Own the full integration lifecycle: design and build production integrations between Mia and EHRs, practice management systems, and data warehouses. Develop data pipelines, APIs, middleware, and reusable modules; lead technical discovery with customers; provide Tier 2/3 support; produce documentation and playbooks; and improve/automate integration processes.

Design and improve AI-driven conversational agents for high-stakes patient interactions. Analyze production conversations, iterate on prompts and behavior, prioritize and triage live issues, and create standards, tooling, and training to raise conversational quality across customers and the team.

Own full sales cycle for enterprise healthcare customers—prospect, discovery, demos, negotiation, and close. Build outbound strategies, penetrate multi-location accounts, drive expansion from pilots to enterprise, manage pipeline and forecasting in HubSpot, exceed revenue goals, and partner with product and implementation to shape GTM motion.

The BDR will generate and qualify outbound and inbound sales leads with healthcare organizations, conduct discovery conversations, book qualified meetings for Account Executives, maintain CRM pipeline data, and partner with sales leadership to refine messaging and processes to grow the company's healthcare customer base.

Lead product strategy, roadmap prioritization, customer discovery, and execution across multiple product areas. Act as bridge between customers, engineering, ops, and exec leadership. Conduct onsite customer research, write PRDs, define success metrics, and build scalable product processes. Hands-on senior IC role focused on shipping AI/LLM-enabled healthcare workflow products.

Build and maintain production-grade integrations between Mia and EHRs, practice management systems, and data warehouses. Lead technical discovery with customer IT, implement APIs and data pipelines, provide Tier 2/3 support, document integrations, and improve automation of integration processes while serving as the primary technical contact for clients.

Own full enterprise sales cycles for an AI-powered patient communication platform: prospect, demo, negotiate, close, and expand accounts. Build outbound strategies, manage pipeline in HubSpot, influence GTM, and exceed revenue targets in a fast-moving startup.

Build and ship end-to-end features in Next.js/TypeScript and Python/FastAPI; design scalable, low-latency systems for voice/SMS/chat; implement secure EHR integrations (FHIR/HL7); architect data storage and pipelines (Postgres, Redis, S3) with HIPAA/SOC-2 controls; own infra as code (Terraform, Helm), CI/CD, testing, and production reliability; collaborate cross-functionally and mentor junior engineers.