Help Scout
Help Scout Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers supplemental life insurance
Offers company equity
Offers performance bonuses
Offers dental insurance
Offers vision insurance
Offers health insurance
Offers mental health benefits
Provides family medical leave
Offers generous parental leave
Career Growth + Development
Provides customized development tracks
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides bereavement leave
Provides paid holidays
Offers sabbatical leave
Company Culture
Offers a remote work program
Offers diversity-based Employee Resource Groups
Recently posted jobs
Other • Professional Services • Software
Own the Growth product vision, roadmap, and execution across signup, onboarding, activation, trial-to-paid conversion, and in-product expansion. Build high-tempo experimentation, growth models, metrics, playbooks, and frameworks. Partner with design, engineering, product, marketing, sales, and CS to drive discovery, adoption, pricing input, and scalable growth capability. Spend time with customers and data to turn insights into high-impact initiatives.
Other • Professional Services • Software
Own a portfolio of 130–150 SaaS accounts from onboarding handoff through renewals and expansion. Lead discovery, proposals, pricing and contract negotiations, procurement coordination, and closing. Drive adoption through optimization reviews and QBRs, forecast revenue, identify risks and opportunities, and partner cross-functionally to represent customer needs. Continuously improve workflows using AI tools while ensuring strong communication, follow-through, and customer outcomes.
Other • Professional Services • Software
Build and evolve a large-scale search and reporting platform: design and implement streaming data pipelines, improve search relevancy and indexing, scale systems 10x, control costs, ensure production readiness (testing, monitoring, reliability), support escalations, and collaborate on architecture, code reviews, and hiring.
