Teams at Help Scout

Lead the Intelligence product group (Agent and Signal) end-to-end: set vision and roadmap, monetize outcomes, ship AI-powered features, partner with GTM/CS, engage customers for trust and adoption, and hire/coach PMs while driving revenue and technical strategy.

Lead the Conversations product group (Inbox and Copilot) end-to-end: set vision and roadmap, own monetization, ship AI-powered workspace features, partner across Autonomy, GTM, and CS, spend time with customers, and hire and coach PMs while driving revenue and product craft.

Lead full-funnel marketing for a product-led B2B SaaS company, owning revenue KPIs and managing Brand & Content, Performance, and Product Marketing. Drive a new strategic narrative and upmarket motion, apply AI and data to decision-making, align with Product/Sales/RevOps, and build modern marketing systems, planning rhythms, and execution to scale growth.